Refund and Withdrawal Policy

StatementNest is operated by Tien Dinh (trading as Varmeli), Mjölkörtsvägen 20, Ronneby, Sweden. Contact: contact@varmeli.com.

Last updated 9 October 2026.

Cancel any time

Cancel from the billing portal whenever you like. Your plan stays active until the end of the period you have paid for and then stops renewing. Cancelling does not refund the current period by itself.

Consumers: 14-day right of withdrawal

If you are buying as a consumer (not for your business), you have the right to withdraw from the purchase within 14 days of subscribing, without giving a reason. To withdraw, email contact@varmeli.com with the plan and approximate purchase date, or say so clearly in writing. We confirm by email and refund within 14 days of receiving your notice, using the original payment method.

StatementNest starts immediately after checkout. At checkout you ask us to start the service during the withdrawal period and you acknowledge this policy. If you withdraw after you have already converted pages, we may deduct a proportionate amount for the pages used so far compared with the full allowance of the period. If you have not converted any pages, you receive a full refund. Once the service has been fully performed we cannot refund it.

Business customers

The statutory consumer withdrawal right does not apply to purchases made for business purposes. We still review refund requests in good faith, for example a duplicate charge or a service fault we cannot fix.

Faults and double charges

If the service is unavailable or does not work as described and we cannot fix it within a reasonable time, or you were charged twice, contact us and we will correct it or refund the affected period. Your mandatory consumer rights are not affected by this policy.

Disputes

Please contact us first. Consumers can also use the Swedish National Board for Consumer Disputes (ARN, arn.se) or the EU online dispute platform.